GENERIC:

What happened on 1st July 2018?

On 1 July 2018, Afilias Australia successfully transitioned more than 3.1 million .au domain names from a legacy system to all new infrastructure in Australia. This was a significant event in that it’s the biggest transition of domain names in history, and represents the culmination of six months of careful planning, testing, and coordinating with registrars, auDA (the administrator and industry self-regulatory policy body for Australia’s .au domain space), government departments, and the Australian internet community.

Why was there a transition?

Commencing April 2017, auDA conducted a global tender process for registry operation services for the .au namespace as part of the .au Registry Transformation Project. Following a rigorous and transparent tender process, Afilias Australia was selected in December 2017 to provide these services for the .au namespace.

This change represents the beginning of a new era for the .au namespace.

Who is Afilias exactly?

Afilias is a globally known domain name registry operator with almost 20 years experience in the industry. We have more than 22 million domain names under our management, including well-known extensions like .info and .org. Afilias Australia Pty Ltd is a wholly owned subsidiary of Afilias plc, an Irish company.

For more information, visit our About page.

 

FOR .AU DOMAIN NAME REGISTRANTS:

As a registrant of a .au domain name, should I be aware of any major changes that occurred during the transition?

Registrants and internet users would not have noticed any drastic changes. However, with an up-to-date registry system now supporting .au, all .au names will have state-of-the-art security, stability and resiliency. The entire namespace is now supported for future growth. And, with the new DNS network, which includes special servers in every capital (Sydney, Melbourne, Canberra, Brisbane, Perth, Adelaide, Hobart, and soon, Darwin), many users will experience faster response times on .au sites, and everyone can take comfort in the improved resiliency of the network. These upgrades will make .au even more reliable than ever.

Why did my domain name password change?

For security purposes, all domain name passwords were reset as part of the transition of the registry. This is to mitigate any risk of your domain name password being compromised during transition and to keep your domain name secure. For a new password, please get in touch with your registrar. You can find the name of your registrar by looking up your domain via the WHOIS page

How do I perform a WHOIS Lookup?

You can access a WHOIS Lookup via this link. To confirm, this is hosted in a data centre in Melbourne, Australia.

Why has my registrant or technical contact ID changed in the WHOIS results?

For improved privacy protection, the WHOIS service is now publishing the Repository Object IDentifier (ROID) in the registrant and technical contact IDs. This protects the privacy of users that may have used their personal name as a contact identifier.

How do I perform a domain name availability check?

A .au domain name availability check can be performed here.

Why is the status showing as serverRenewProhibited for my domain name?

This status indicates that the domain name has an expiry date that is more than 90 days away and therefore you cannot renew it at this time. When the domain name enters the 90 day renewal period this status will be removed.

Where can I access Port 43 WHOIS check?

A web-based .au domain name availability check can be accessed here.

Generic port 43 WHOIS lookups can be accessed here.

 

DOMAIN PASSWORD RECOVERY:

What is a Domain Password Recovery?

A Domain Password may need to be recovered if the registrant has requested for their domain name to be transferred to another person, or if they are updating the authorised email address in their account. A Domain Password may also need to be accessed if a registrant is transferring their domain name registration to a different registrar.

How do I complete a domain Password Recovery?

In the first instance you should contact your registrar to recover your Domain Password. If your registrar is unavailable, please go to this link.

Why would I receive a Password Recovery email?

Registrants would receive a Password Recovery email if the domain password has been requested for a name that their email address is listed as the authorised contact for. 

Who can request the Domain Password?

As the password recovery tool is public, anyone can request a domain name password, however the password will only be sent to the authorised email address as explained above.

As the registrant of a .au domain name trying to recover my password, why didn't I receive an email when I clicked the link?

This may be the result of firewall or security settings that are running in the background on your device. These programs may access the link automatically during scanning and use up the one-time click functionality. It is advised to change your settings to prevent this from occurring and if you are still unable to recover your password please contact your registrar.

How do I change the authorised contact email address for a domain name I have registered?

To update any registrant details, you will need to contact your registrar (find out who your registrar is by completing a WHOIS Lookup). Afilias Australia is are not a domain name registrar, so we cannot change this for you.